2016 marks two key milestones in EFQM’s history.

The 25th anniversary of the EFQM Excellence Model and the 25th EFQM Award cycle. This Forum is a great occasion to celebrate these jubilees!

Over 400 business leaders, from 40 countries.

Join us at this prestigious event – along with your peers from around the world – as we learn, network and build together.

Driving Excellence beyond the Limits.

The theme of this year’s event encompasses the issues that are important to all of us today. What does it mean to us, individuals or organisations, to drive beyond the limits? What are those limits? How can we go beyond these? Prominent business leaders and international experts of excellent organisations, as well as state-of-the-art keynote speakers will share their views, raise the debate and offer solutions to the challenges we face. The Forum will culminates in a gala celebration to recognise the annual winners of the EFQM Excellence Award.

The EFQM Forum at the end of the Fashion Week in Milan

Milan, the capital for fashion and design, is the ideal place for the EFQM Forum. It is the main industrial, commercial, and financial centre of Italy and a leading global city. The city is also well known for several international events and fairs, including Milan Fashion Week and the Milan Furniture Fair, the largest of its kind in the world, and is the host for the second time of a Universal Exposition, the Expo 2015.

We look forward to welcoming each one of you in Milan, in September.

The Attendees 2016


Look who is attending...

The EFQM Forum will be attended by a group of senior executives from Europe and beyond, and from a wide variety of sectors, who are interested in learning about recipes on how leading organisations reach and sustain a high level of performance.

The list of attendees is uploaded on an ongoing basis until the Forum.




The EFQM Forum will once again offer a mix of cutting edge input from keynote speakers, practical experiences from business leaders and international experts of excellent organisations, and opportunities to network.



8.30-10.30 - Doors open, registrations and welcome coffee

10.30-10.45 - Welcome/Introduction

The EFQM Forum 2015 will be opened by Dr Andreas Wendt, Chairman of the Board, EFQM.

Dr Andreas Wendt, Senior Vice President, BMW Group Plant Regensburg
Chairman of the Board, EFQM

Born 1958 in Munich, Germany. 1978 Baccalaureate, Studies in Photography and Studies in Mechanical Engineering at Technical University Munich, Degree in Mechanical Engineering (Diplom-Ingenieur), 1992 Doctorate (Dr. Ing.) on the topic "Quality Management in flexible automized assembly systems". 1992 - 2002 Robert Bosch GmbH, Stuttgart, in various functions and plants, from 1998 - 2002 as Plant Director Brakes, Barcelona/Spain. Since 2002 BMW Group: 2002 - 2003 Head of Strategy Division BMW Group Production, 2003 - 2006 Head of Production Division Chassis and Motor Components, 2006 - 2009 General Manager BMW Motors GmbH, Steyr, Austria. Since 2009 Senior Vice President, BMW Group Plant Regensburg, Germany.


Leon Tossaint, Chief Executive Officer

Léon Tossaint started his professional career at Philips in 1971 and worked as Vice President Quality Management & Business Excellence, responsible for the global implementation of Business Excellence between 1995 and 2006. He has supported EFQM from the start in 1989 onwards and was involved in the development of the EFQM Excellence Model and the first Award Assessor training. He has acted as lead assessor in many EFQM Award and Recognition assessments over the last 25 years. In 2015, Léon has been appointed at EFQM first as Change Officer and since November as the CEO.

25 years of the EFQM Excellence Model, 25 EFQM Award cycles, EFQM horizon 2020,... What does this mean to EFQM & let's look at the next 25 years beyond the limits


Mika Hakkinen, former Finnish professional racing driver

Mika Hakkinen
Former Finnish professional racing driver, Double F1 World Champion

Double Formula One World Champion Mika Hakkinen scored back-to-back titles in 1998 and 1999 as lead driver for the all-conquering McLaren-Mercedes Benz team, achieving unprecedented success in a career almost ended by a serious accident crash at the Australian Grand Prix in 1995. With 20 Formula One race victories and 51 top-three podium finishes to his credit, he ranks among the most successful drivers of all time.

From his very first Formula One drive in an uncompetitive Lotus in Phoenix in March 1991, it was clear that Hakkinen possessed the talent to reach the top. The blond Finn with a quiet, high focussed personality, was a graduate of karting and the Opel Lotus Euroseries, and won the British Formula 3 Championship in 1990.

At the end of 1992, Hakkinen was signed as test driver for the 1993 season by McLaren, whose front line drivers were Ayrton Senna and Michael Andretti. When Andretti returned to the United States in September, Hakkinen took his seat and celebrated his F1 debut by out-qualifying the great Senna in Portugal.

Hakkinen’s performance was an indication of his real potential. He spent 1994 and 1995 developing his skills, taking over as team leader when Senna left for Williams, and the arrival of Mercedes-Benz power gave him a car in which he could show his capabilities.

He won his first Grand Prix at Jerez in 1997 and from that historic moment he never looked back, collecting his first World Championship in style in 1998, winning eight of the 16 races. Although 1999 was a far tougher year, he came back strongly when it mattered, scoring a further five Grand Prix victories en route to retaining his crown at the final race of the season.

By then he was well established as the only man capable of challenging Michael Schumacher, and the German star publicly recognised this fact. Hakkinen’s confidence in racing Schumacher wheel-to-wheel was most famously illustrated by a 300kph overtaking manoeuvre at the exit of the daunting Eau Rouge corner during the Belgian Grand Prix in 2000. Today it remains a defining moment in the story of the Hakkinen-Schumacher duel.

In 2000, however, Ferrrari produced a very strong car and although Hakkinen won a further four Grands Prix, the World Championship went to Schumacher, the first of his five successive titles for Ferrari.

Further victories in the British and United States Grands Prix in 2001 demonstrated that Hakkinen’s performances remained at their peak, but another accident in that same year made him opt to take a sabbatical in 2002, and he subsequently decided not to return to Formula One. He thus retired from the pinnacle of the sport at the relatively early age of 33. He would later return to racing, in 2005 ,when he competed for Mercedes-Benz in the DTM, German Touring Car Championship, and he remained for three seasons before finally hanging up his racing helmet at the end of 2007.

Today he remains closely involved in Formula One through a number of brand ambassadorships and business interests within the sport, and is regarded as one of the most accomplished drivers of the modern era.

"Motor racing, you go flat out, ok? and you make mistakes. You know because you try your limits. You are testing your limits and in business, the same thing. You make mistakes and you have to learn from those. My formula 1 career started in '91. Before I entered Formula 1, I was winning a lot of different racing categories and I was really confident, I am the best. And coming to Formula 1, suddenly, no winning... I realised the importance of the people around you and what I needed to develop myself to be a winner. Money can't always buy these people. You have to work hard with your connections, with your relationships, with your own personality to get these people together and bring these people the feeling that way we'll make the success together. We'll win together." - Mika Hakkinen. Discover what it means to win for a Formula 1 champion and how this can relate to the business...

12.15-13.30 - Lunch & networking


From qualifications to spraying the crowd with champagne on the podium, how to start fast and agile, not to miss unique opportunities, to accelerate and overtake competitors, to reduce speed when needed, to transfer the sense of urgency to the team , to manage limitations and risks, and to celebrate together. What is common to a leader behind the wheel of a Formula 1 and a leader behind the wheel of an organisation… Join the race and the debate featuring Mika Hakkinen and Executives from role-model organisations.


Dr Andreas Wendt, Senior Vice President, BMW Group Plant Regensburg
Chairman of the Board, EFQM

Andreas Wendt has a PhD in mechanical engineering. Finishing his studies at the Technical University of Munich (TUM) in 1992, he has been working for 24 years within the car industry, including the companies of Robert Bosch und BMW Group. In several leadership positions he successfully implemented Kaizen and EFQM. Due to his work the organizations, he was responsible for, have been awarded twice. Both with the German “Ludwig Erhard Preis” and the European Excellence Award. Since 2013 he has been chairman of the EFQM (pro bono).

It is a grand and highly important moment in a company’s history when it is honored with the EFQM Excellence Award (EEA). Even bigger is the challenge to keep the momentum and to turn procedures into people’s mindsets and thus to reveal a deep desire for excellence and great performance. The presentation deals with questions concerning how this situation can be achieved, how to deal with risks and challenges and how to keep the “fire burning”.

15.00-15.30 - Break


Dr. Christian Forstner
Director, Business Development, EFQM

As Nuclear Physicist with a PhD from ETH Zurich in 1986, Christian Forstner has worked 25 years for different Siemens organisations in many leadership positions. As Vice President Business Excellence, he successfully implemented EFQM in a large Siemens organisation of 16,000 people in 1997. On the basis of a part-time working contract with Siemens, he founded CFyouradvantage.com in 2000 before he left Siemens 12 years later. Self-employed, he has supported a diverse portfolio of organisations worldwide as Company Analyst, Business Excellence Consultant, Coach and Trainer on their way to Excellence. As EFQM Assessor Team Leader and Master Assessor, Christian has helped a large number of different organisations around the world to improve, for more than 20 years; his experience includes several Global Assessments of very large multi-national companies.

Innovations like the self-driving car come at an ever faster pace, and the impact on our lives is increasing. This is an substantial challenge for organisations as it demands inspiring leaders, agility in processes and effective changes. In other words, future expectations of Excellence are more and more demanding. EFQM can help organisations to master and even anticipate these challenges. And to answer the question “Are we fit for the Future?


Fred Lebeer
Actor, Musician, Civil Engineer and Business Consultant

Fred Lebeer, born 1982 in Belgium is a Civil Engineer in Physics and has helped improving many global companies (ING, Clarins, Euroconsumers, BNP etc.) as a business and strategy consultant. Apart from holding a master in engineering, biomedical sciences and nuclear physics, he also holds two masters in the arts; one in singing/world music (Conservatory of Rotterdam) and one in jazz piano (Royal Conservatory of Brussels). He regularly performs throughout Europe in different musical formats, from jazz over salsa to pop-music. Thirdly, he has a career as an actor and has been acting amongst others in HBO- and BBC-series. Next to his business and artistic activities, he is currently running an NGO in Habana, Cuba and doing an MBA at EIPM. He is doing academic research on Innovation in Business Ecosystems, through which his knowledge and experience of both the artistic and the business world cross-fertilize.

Striving to be an excellent company is not enough. You have to be prepared at all times for the Black Swann, be it a negative or a positive one. In a world that is driven by both incremental and disruptive innovation you can’t miss out on a single opportunity. How to spot them and how to incorporate them fast in your business? Chance favors only the prepared mind; so be prepared for the Black Swann and be ready to adapt at all times.


The EFQM Excellence Award Celebration Dinner will take place at the Alcatraz, Milan. Shuttles will be provided from the Hotels to the dinner venue.

Celebration Dinner Programme EFQM Award 2016 Nominees



An informal networking discussion with the EFQM Excellence Award Nominees.

10.30-11.00 - Break


Rupert Hoellbacher
Senior Vice President Manufacturing for Business Unit Active, Safety and Technical Plant Manager
Bosch Plant Blaichach

Rupert Hoellbacher has been technical plant manager at the Bosch plant in Blaichach (Germany), a lead plant for Industry 4.0, since 2012. In 2013, he assumed the additional position of senior vice president manufacturing in the Active Safety business unit of the Chassis Systems Control division. Since joining Bosch in 1981, he has held a number of different positions at numerous plants and for various products. These positions include quality assurance, production planning and implementation, as well as lead plant responsibility.

Industry 4.0 or the fourth industrial revolution, is the current trend of automation and data exchange in manufacturing technologies. It includes cyber-physical systems, the Internet of things and cloud computing. Industry 4.0 creates what has been called a "smart factory". Within the modular structured smart factories, cyber-physical systems monitor physical processes, create a virtual copy of the physical world and make decentralized decisions. Over the Internet of Things, cyber-physical systems communicate and cooperate with each other and with humans in real time, and via the Internet of Services, both internal and cross-organizational services are offered and used by participants of the value chain.


Nerea Torres
Chief Executive Officer, Siemens PPAL, Spain

Bachelor of Law with Masters in International Law (Lund Universitet, Sweden), Management Excellence (CEU), MBA (UAH), PADDB (Top Management Program in Digital Business –conducted by The Valley Digital Business School) and certified in Corporate Governance (IC-A). Over 17-year experience at Siemens, in addition to other positions as Executive Vicepresident of Club Excelencia en Gestión (CEG) and Advisory Board member of the Corporate Responsibility Professorship at Alcalá University, she has also been in charge of top responsibility positions in the company as Head of Marketing, Chairman’s Cabinet, Total Quality, Excellence and Corporate Responsibility Departments. In 2007 she moved towards the business management as Managing Director of ITS (Intelligent Traffic Solutions), IL (Infrastructure Logistics), and LAS (Logistics and Airport Solutions). She is currently CEO in SIEMENS PPAL, Spain (Infrastructure Logistics for Postal, Parcel & Airport Logistics) and President of EJE&CON (Spanish Association for Executive and Board of Directors).

The environment nowadays is continually changing. Globalization, an ageing population, energy efficiency, diversity, security awareness, smart cities and digitalization are trends which are producing sweeping changes, as well as generating uncertainty and risks which need to be addressed with vision and leadership. New challenges appear every day. It is necessary to deal with various organizational aspects in order to be prepared for digitalization. It is time for digital leaders to reinvent themselves as e-leaders. CEO´s have to lead, manage and drive digitalization in their companies, thus having to develop new skills to avoid being run over by the new reality. Of course, Excellence cannot be left out of this transformation and has to adapt itself to the new paradigm.

12.30-14.00 - Lunch & networking


Malene Rydhal
Author and Speaker, Goodwill Ambassador and Expert on Happiness

Malene Rydahl has 18 years of rich and extensive experience in the corporate world, most recently as Director of Corporate Communication for Hyatt Hotels & Resorts in EAME, in 2012 she qualified as one of the “24 women of the year” according to the French magazine L’Express.

Prior to her time with Hyatt Hotels & Resorts, Malene worked six years for Bang & Olufsen during the period of the turnaround of the company, she also held a position with WPP in France heading the key account “Le Bon Marché” (LVMH) of the agency.

She is now a full time writer and speaker and wants to share the secret of what the Danes can teach us about happiness and how we can all live better, more purposeful lives. She also explores why Danish employees are some of the happiest in the world and how that directly impacts results financially in a positive way. She works with major French and international companies and she has recently been selected by the Secretary General to speak at OECD on happiness and how to live better lives. She has spoken at ENA (the French prestigious school which teaches future civil servants) and she was invited as a speaker at TEDx INSEAD in Singapore in 2015.

She is the author of the book “ Heureux comme un danois” (As happy as a Dane) published by Grasset in France in April 2014. The book became a best-seller and was awarded the prize of the most optimistic book in 2014. It has been published in Japan, Korea, Taiwan, and will come out later in 2016 in Russia, Turkey and United States.

Alongside her career, Malene Rydahl has taken strong commitments. She was part of the advisory committee for the creation of Positive Economy Forum in 2012, an initiative lead by Jacques Attali under the sponsorship of the President of the French Republic. She is also an associate of the Danish start-up 42° Raw, a healthy fast food concept with 4 current restaurants in Copenhagen. Moreover, she supports Europe Tomorrow, a French social start-up which aims at mapping local social and environmental innovations across Europe.

In 2014, her childhood dream of becoming an ambassador came true as she was appointed Goodwill ambassador of Copenhagen.

How to become the creator of your own life and happiness, about living your life and not just a life. How to increase the engagement and happiness levels in corporation. Studies have observed that 87 % of people across the world express being not engaged in their job, which results in high turn-over in staff, increased sick leave and above all lack of creativity, innovation and productivity for companies. Let's find out what we can learn from one of the happiest countries in the world, through the secrets to why the Danes are so happy and how this can be exported around the world both in our daily lives and in the way we manage corporations.


Dr. Ahmad Abdullah Al Nuseirat
General Coordinator of the program at the Executive Council, Dubai Government Excellence Program

Dubai Government Excellence Program (DGEP)

This program is the force behind improvements of the public sector. It propagated a spirit of competition not known by governmental departments before. All managers, officials, and employees seek to compete to provide the best and win one of the awards, "My vision” book p141 by HH Sheikh Mohamed Bin Rashid Al Maktoum

Dubai Government Excellence Program (DGEP) is a pioneer program established in 1997 by His Highness Sheikh Mohammad Bin Rashid Al Maktoum the UAE Vice President, Prime Minister and Ruler of Dubai, aiming at engraving the culture of excellence in Dubai government and recognizing distinguished departments, teams and individuals.

Dr. Ahmad Al-Nuseirat is a world class expert and one of the few prominent references in building and improving excellence in the government sector in Dubai, UAE and the Middle East. Dr. Al-Nuseirat holds A PhD in Training and organizational performance management from Cardiff University in UK.

Dr. Al-Nuseirat has effectively participated in the establishment, leading and managing the operations and activities of Dubai Government Excellence Program (DGEP), the first integrated program for government excellence in the world launched by His Highness Sheikh Mohammed Bin Rashid Al Maktoum in 1997. He started his career at DGEP as the program's Senior Advisor and he is currently holding the position of the General Coordinator of the program at the Executive Council of Dubai Government.

Through the planned activities and events of DGEP which were seamlessly integrated with other government efforts, Dr. Al-Nuseirat lead the development of excellence in the government sector in Dubai reaching world class levels in the areas of customer satisfaction, government efficiency, global competitiveness indices and other areas of excellence and human resources investment. Dr. Al-Nuseirat managed several initiatives at the establishment stage to become mature and fruitful government development programs nowadays. Dr. Al-Nuseirat managed the Dubai Government Central e-Suggestions and Complaints system; he initiated the mystery shopper and Dubai Government customers and employees happiness index studies. In 1997, Dr. Al-Nuseirat contributed in the introduction of innovation concept in the criteria, categories and activities of DGEP at the time when this concept was absolutely new to the public sector administration. He has also launched Dubai Smart Training initiative which is targeting Dubai Government employees utilizing the smart technology in enhancing the effectiveness and efficiency of training and continuous learning.

In addition to his contribution in the development and sustaining of excellence in the government sector, Dr. Al-Nuseirat has a significant contribution in spreading and enhancing quality and excellence culture in the private sector and the NGOs through his several voluntary and advisory roles.

Dr. Al-Nuseirat was recognized by several UAE and Regional Institutions and Entities such as Ajman Government Excellence Program. In 2013, Dr. Al-Nuseirat has been awarded the Kano Medal for Excellence Catalysts in recognition to his effective efforts in spreading quality culture in UAE and the Middle East.

In the race of excellence there is no finish line as Vice President and Prime Minister of the UAE and Ruler of Dubai, His Highness Sheikh Mohammed bin Rashid Al Maktoum, believes in. Dubai 2021 is a pure vision and wisdom of our leadership. It reinforces each entity to be number one in all fields and affirms the importance of cooperation between all stakeholders to achieve the objectives of the plan, which basically targets people’s happiness and welfare by developing all sectors. His highness asserted that collaboration among various departments in Dubai Government will lead to excellence and a comprehensive development in the quality of government services. The presentation will take you through excellence journey since the establishment of Dubai Government Excellence Program in 1997 and its impact in transforming government entities to world class entities.


Prof. Vittorio Cesarotti
Professor and Director at Executive MBA at Università di Roma "Tor Vergata"
Chairman EFQM Italia Advisory Council

Industrial Engineer and PhD in Industrial Management, professor of Operations Management and Service Science at the University of Rome "Tor Vergata", where Vittorio Cesarotti is the director of the Executive MBA programme and of the Lean Six Sigma Academy. He is the author of 4 books, more than 60 scientific papers and several monographs.

Leading expert in Service Strategy and Business Excellence, he advises several senior executives and organisations. Involved in EFQM since 1993 where he has chaired the Academic Board of the European Universities Network for TQM, the EFQM Community of Practice for Academic Research and Learning and two editions of the Learning Edge Conferences. He has coordinated the EFQM Cases programme, driven the Pegasus at EFQM programme and is part of the EFQM Faculty. Today he is Chairman of the Advisory Council of EFQM Italy and member of the EFQM Excellence Award Jury.

Excellence is a moving concept, both in organisations and in real life. And it moves fast. Sometimes driven by a growing economy, sometimes finding new roads to support organisations to emerge from critical moments. In the last 25 years EFQM has had a crucial role in the movement for excellence in Europe and beyond. Why? What has brought so many professionals, so many organisations to adopt and commit to EFQM's principles and model? Excellence can mean many different things: each person is entitled to define excellence, but for the EFQM community excellence is something specific, it's a credo we share. What is this credo? Has it changed over time? But most of all what is excellence going to be in the next future? What is beyond? And how will our believing and sharing excellence in EFQM help us going beyond?

16.15-16.30 - Closing the EFQM Forum 2016

After two intense days of networking and learning, Leon Tossaint will wrap up the Forum, highlighting the most important learnings.





Umicore Previous Metals Refining
This business unit of Umicore is the world market leader in recycling complex "waste" streams containing precious and other non-ferrous metals. They offer eco-efficient recycling and refining services for precious metal bearing materials such as by-products from other non-ferrous industries, consumer and industrial recyclable products.
To find out more go to http://www.preciousmetals.umicore.com.

Media Partner


Associate your organisation with a high-end, executive conference; build awareness among more than 20,000 contacts and visitors to the EFQM Forum website and finally, meet and network with peers during breaks and lunches, all taking place in the foyer area where your sponsor table will be located.

Sponsoring the EFQM Forum allows you to interact and network with target audiences and build visibility for your organisation. All sponsorships come with benefits, including acknowledgement on the Forum website, in the event’s programme, and in a variety of verbal announcements, plus acknowledgement on slides prior to plenary sessions.

Click here to download the EFQM Forum 2016 - Sponsorship brochure

Click here to read the EFQM Forum 2016 - Sponsorship brochure online



  • Three tickets to the Forum
  • Eight tickets to the Celebration Dinner
  • Additional tickets to the Forum and Celebration Dinner at 950€
  • Opportunity to send 1 employees to the Journey to Excellence Training
  • Half-page advertorial in the Forum programme
  • Half-page advertorial in the Excellence in Action magazine in September
  • 1 Poster frame at the conference venue (70 x 100 cm)
  • A 1-min video interview to promote the organisation's journey to excellence (include on the Forum website, main EFQM websites, social media, ...)
  • Recognition as a sponsor on the EFQM Forum website and mobile platform, with a link to the organisation's website
  • Logo of the organisation on all Forum promotional material, EFQM social media, email marketing and during the event (banner, slides, ...)
  • Logo of the organisation on a photo-call to be used during the Forum and the Dinner for the official photos
  • Acknowledgement by the CEO of EFQM at the start and closing of the Forum
  • A draped resource table available for your organisation's exclusive use to share informational material


  • Two tickets to the Forum
  • Six tickets to the Celebration Dinner
  • Additional tickets to the Forum and Celebration Dinner at 950€
  • One ticket to an EFQM Good Practice Visit
  • 1 Poster frame at the conference venue (70 x 100 cm)
  • Recognition as a sponsor on the EFQM Forum website and mobile platform, with a link to the organisation's website
  • Logo of the organisation on all Forum promotional material, EFQM social media, email marketing and during the event (banner, slides, ...)
  • Logo of the organisation on a photo-call to be used during the Forum and the Dinner for the official photos
  • Acknowledgement by the CEO of EFQM at the start and closing of the Forum
  • A draped resource table available for your organisation's exclusive use to share informational material

Forum Friends

  • One tickets to the Forum
  • One ticket to the Celebration Dinner
  • Additional tickets to the Forum and Celebration Dinner at 950€
  • Recognition as a sponsor on the EFQM Forum website and mobile platform, with a link to the organisation's website
  • Logo of the organisation on all Forum promotional material, EFQM social media, email marketing and during the event (banner, slides, ...)
  • Logo of the organisation on a photo-call to be used during the Forum and the Dinner for the official photos
  • Acknowledgement by the CEO of EFQM at the start and closing of the Forum
  • A draped resource table available for your organisation's exclusive use to share informational material

For more information or questions related to the EFQM Forum sponsorship, please contact:

Vinciane Beauduin - EFQM - vinciane.beauduin@efqm.org




Where abouts...

The EFQM Forum will take place in the Teatro dal Verme, located in the centre of Milan. A number of hotel rooms have been blocked in hotels close by at preferential rates for all delegates.

Teatro dal Verme

The Teatro Dal Verme is a theatre in Milan, Italy located on the Via San Giovanni sul Muro, on the site of the former private theatre the Politeama Ciniselli. It was designed by Giuseppe Pestagalli to a commission from Count Francesco Dal Verme, and was used primarily for plays and opera performances throughout the 19th and early 20th centuries. Today, the theatre is no longer used for opera, and is a venue for concerts, plays and dance performances, as well as exhibitions and conferences. It opened on September 14, 1872 with a production of Meyerbeer's Les Huguenots and soon established itself as one of Italy's most important opera houses. During its "golden years", the theatre saw the world premieres of Puccini's Le Villi (1884); Leoncavallo's Pagliacci (1892) and I Medici (1893); and Cowen's Signa (1893). It also saw the Italian premiere of Lehár's The Merry Widow (1907). By the 1930s, the theatre was mainly being used as a cinema. It was then severely damaged by American aerial bombardment during World War II, after which its magnificent central cupola, which had survived the bombing, was stripped of all its metal parts by the occupying German army. It was partially rebuilt in 1946, and for a period in the 1950s it was used for the performance of musicals. It then reverted to a cinema and a political conference hall. In 1991, the theatre's interior underwent a major restructuring and renovation project which was completed in 1998.

Forum hotels in Milan

How to get to Milan, city centre?

FROM MILAN AIRPORTS (Linate, Malpenza or Bergamo)

LINATE INTERNATIONAL AIRPORT is the second largest airport in Milan (after Malpensa) based about 7km east of the city centre. Because of its location, we advise you to use this airport, if you have the choice.

MALPENSA INTERNATIONAL is most important airport of Milan, and is situated about 45km (30 miles) north west of the city.

BERGAMO AIRPORT is situated approximately 45km from Milan (which is about a 45 minute drive away depending on the traffic). Low cost airlines are landing at Bergamo airport.


Celebration Dinner


EFQM Celebration Dinner and Award Ceremony

The Celebration Dinner and Award Ceremony will take place at the Aclatraz on Thursday 29th of September.

Preliminary Evening Programme

Table assignment: Your table number is on your dinner ticket. Please bring it with you. A table plan will be provided in due time.

EFQM Excellence Award 2016


EFQM Award 2016


The EFQM Excellence Award 2016

2016 marks the 25th EFQM Excellence Award cycle.

The first EFQM Excellence Award ceremony took place in Madrid in 1992, in the presence of the King of Spain. The EFQM Award was called at the time the "European Quality Award". The first Award Winner was Rank Xerox in the United Kingdom.

Since then, over 250 organisations, representing various size and sectors, private or public, measured their progress on their journey towards Excellence, aiming at the highest level by applying to the EFQM Excellence Award.


The results of this year's EFQM Award will be announced during the Celebration Dinner on Thursday 29 September, in Milan. Don't miss the opportunity to discover it in real-time!


General Information


A few words about MILAN

Milan, a metropolis in Italy's northern Lombardy region, is a global capital of fashion and design. Home to the national stock exchange, it’s a financial hub also known for its high-end dining and shopping. The Gothic Duomo di Milano cathedral and the Santa Maria delle Grazie convent, housing Leonardo da Vinci’s fresco “The Last Supper,” testify to centuries of art and culture.

Milan is the second-most populous city in Italy. The city proper has a population of about 1.3 million, while its urban area (the 5th-largest in the EU) comprises an estimated 5 million people.

The Milan metropolitan region is part of the so-called Blue Banana, the area of Europe with the highest population and industrial density. In terms of GDP, Milan has the third largest economy among EU cities (after London and Paris) and the largest among European non-capital cities.

Milan is the main industrial, commercial, and financial centre of Italy and a leading global city. Its business district hosts the Borsa Italiana (Italy's main stock exchange) and the headquarters of the largest national banks and companies.

The city is a major world fashion and design capital. Milan's museums, theatres and landmarks (including the Milan Cathedral, the fifth-largest cathedral in the world, and Santa Maria delle Grazie, decorated with Leonardo da Vinci paintings such as The Last Supper, a UNESCO World Heritage Site) attract over 8 million visitors annually. The city is also well known for several international events and fairs, including Milan Fashion Week and the Milan Furniture Fair, the largest of its kind in the world, and is the host for the second time of a Universal Exposition, the Expo 2015. Milan is home to two of the world's major football teams, A.C. Milan and Inter Milan.

For more information : http://www.turismo.milano.it

The official currency in Italy is the Euro (€).

All EU Countries including Switzerland, Croatia, Israel, Japan, Australia, New Zealand, most of the countries of North and South America only require a valid ID or passport to enter Italy. However, if you are not sure, please contact your local Italian Consulate.

For information regarding the technical programme and sponsorship please contact:
EFQM - Vinciance Beauduin - Vinciane.Beauduin@efqm.org


The hotels


Please note that the rates below exclude the city tax of 5€/pp (this will have to be paid directly at the hotel).


In the city of Milan, the ancient 15th century structure of the Palazzo delle Stelline hosts the 3-star hotel and the Conference Center offering to its clientele an elegant environment provided with every convenience. The high professionalism of our staff guarantees excellent service and a competent support to any activity of meetings, conferences and working meetings. Among the splendid arches of the cloister and a beautiful magnolia, the Hotel Palazzo delle Stelline is an oasis of peace and tranquillity that must not be missed, right in the heart of Milan.

ROOM RATE PER NIGHT (breakfast included)


Click here to book your accommodation in this hotel (on the registration form).


The Hotel Capitol offers to guests lush spaces, typical of an elegant residence with a relaxing atmosphere, to fully grasp the hidden charm of Milan. The Hotel Capitol overlooks one of the main shopping streets in Milan, in one of the most beautiful and elegant areas of the historic center of Milan, where there are many restaurants and trendy bars, very much alive at night when it is still pleasant to stroll and spend time with the pleasures of "Milan by night".

ROOM RATE PER NIGHT (breakfast included)


Click here to book your accommodation in this hotel (on the registration form).


The NH Milano Machiavelli hotel is a modern, elegant building that sits right in the heart of Milan. Here you’re a 20-minute walk from the Duomo, and just 2 blocks from Corso Buenos Aires, Milan’s most important shopping street. Meanwhile, there’s a swimming pool across the road, and the Giardini di Porta Venezia park is a 5-minute walk away. The hotel has 103 rooms spread over 3 floors. Rooms are large and bright, and elegantly decorated with neutral color schemes and hardwood floors. The hotel bar-restaurant offers international cuisine and an extensive wine list. And in summer you can eat by candlelight in the Green Lounge, a veranda that overlooks a garden.

ROOM RATE PER NIGHT (breakfast included)


Click here to book your accommodation directly with the NH Machiavelli.


When it comes to location, the NH Milano Touring hotel ticks all the boxes. As well as being right next to the Indro Montanelli public park, it’s also only a 10-minute walk from Milan’s main train station and shopping area, and just 15 minutes from the historic city center. Plus there are two metro stations outside the hotel and the financial district is within easy reach, too. The 282 rooms give you a choice of either classic or contemporary design. All of them are spacious and comfortable, with free Wi-Fi connection. Some of the 9th-floor rooms overlook the cathedral, the Piazza della Repubblica and the financial district skyline.

ROOM RATE PER NIGHT (breakfast included)


Click here to book your accommodation directly with the NH Milano Touring.

Please note that the rates below exclude the city tax of 5€/pp (this will have to be paid directly at the hotel).


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Please note that the above fees are excluding Italian VAT. The VAT is automatically added to the fee on the registration form, hence the difference on the form.



The registration counters will be located in the entrance of the Teatro dal Verme.

Registration opening hours

Named badges will be handed over to you at the registration counter together with the congress bag. All participants are requested to wear the Forum badges on all Forum occasions.

All payments must be made in EUR either by bank transfer or credit card. No other type of payment will be accepted.

Please note that all transfer charges must be paid by the participant. Please indicate your name, your registration number and the purpose of your payment in the message field on the bank transfer, so that the money can be assigned.

Bank Transfer Payments for Registrations will only be accepted if initiated before 7th October 2015. After this deadline only credit card payments will be accepted. Please transfer the full amount (including bank service charge).

Bank Transfer to the account of AIM ITALY SRL, INTESA SANPAOLO Milano, Viale Coni Zugna, 62 Milano - Nr C/C : 100000005623 - BIC : BCITITMM - IBAN : IT57D0306909457100000005623

The following credit cards are accepted: Visa | Euro-/MasterCard | American Express | Diners


EFQM Forum Cancellation and Alteration Policies
All cancellations or changes must be made in written form, via letter, fax or e-mail to efqmforum2016@aimgroup.eu. Only written cancellations and changes will be accepted. Please note that all refunds will only be issued after the congress. Changes or substitutes (replacements) are welcomed at the administration cost of € 25.00.

Conditions for registration

Please send your full bank account details together with the cancellation. All refunds will be processed within one month after the EFQM Forum. The Organisers retain the right to change the programme should urgent circumstances dictate.

For reasons beyond its control (such as war, strikes, lockouts, riots or any such civil disturbances, any acts of God, including but not limited to earthquakes, floods, droughts and typhoons) and any other cause of circumstance of whatsoever nature beyond its control that have an impact on the arrangements, timetables or planning of the EFQM Forum and its corresponding activities in Milan, Italy, the EFQM Forum has the right to immediately alter or cancel the activities or events or any of the arrangements, timetables, plans or other items relating directly or indirectly thereto. No party involved shall be entitled to any compensation for damages that result from such alteration or cancellation.

AIM Group International acts as an agent and can not be responsible for any loss, injury or damage to any person or property, whatever the cause may be. Liability of persons and enterprises providing means of transportation or other services, however, remains unaffected. Only written arrangements are binding. Sole venue is Brussels. We kindly ask you to authorize AIM by your signature to use all registration data given by this form for a computerized handling on the Forum. Please note that you are responsible for your own visa arrangement, but we are happy to assist and provide an official invitation letter.

By completing the registration form you have read and accept the booking conditions and the cancellation / alteration policies of AIM Group International.

EFQM Forum 2016 - Email: efqmforum2016@aimgroup.eu


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