2016 marks two key milestones in EFQM’s history.

The 25th anniversary of the EFQM Excellence Model and the 25th EFQM Award cycle. This Forum is a great occasion to celebrate these jubilees!

Over 400 business leaders, from 40 countries.

Join us at this prestigious event – along with your peers from around the world – as we learn, network and build together.

Driving Excellence beyond the Limits.

The theme of this year’s event encompasses the issues that are important to all of us today. What does it mean to us, individuals or organisations, to drive beyond the limits? What are those limits? How can we go beyond these? Prominent business leaders and international experts of excellent organisations, as well as state-of-the-art keynote speakers will share their views, raise the debate and offer solutions to the challenges we face. The Forum will culminates in a gala celebration to recognise the annual winners of the EFQM Excellence Award.

The EFQM Forum at the end of the Fashion Week in Milan

Milan, the capital for fashion and design, is the ideal place for the EFQM Forum. It is the main industrial, commercial, and financial centre of Italy and a leading global city. The city is also well known for several international events and fairs, including Milan Fashion Week and the Milan Furniture Fair, the largest of its kind in the world, and is the host for the second time of a Universal Exposition, the Expo 2015.

We look forward to welcoming each one of you in Milan, in September.

The Attendees 2016

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Look who is attending...

The EFQM Forum will be attended by a group of senior executives from Europe and beyond, and from a wide variety of sectors, who are interested in learning about recipes on how leading organisations reach and sustain a high level of performance.

The list of attendees is uploaded on an ongoing basis until the Forum.

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Programme

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The EFQM Forum will once again offer a mix of cutting edge input from keynote speakers, practical experiences from business leaders and international experts of excellent organisations, and opportunities to network.

JOIN US ON THIS 2-DAY JOURNEY TO EXPLORE, REFLECT AND PONDER HOW WE, AS INDIVIDUALS AND AS ORGANISATIONS, ARE DRIVING EXCELLENCE BEYOND THE LIMITS...

THURSDAY 29 SEPTEMBER

8.30-10.30 - Doors open, registrations and welcome coffee

10.30-10.45 - Welcome/Introduction

The EFQM Forum 2015 will be opened by Dr Andreas Wendt, Chairman of the Board, and Leon Tossaint, Chief Executive officer, EFQM.

Dr Andreas Wendt, Senior Vice President, BMW Group Plant Regensburg
Chairman of the Board, EFQM

Born 1958 in Munich, Germany. 1978 Baccalaureate, Studies in Photography and Studies in Mechanical Engineering at Technical University Munich, Degree in Mechanical Engineering (Diplom-Ingenieur), 1992 Doctorate (Dr. Ing.) on the topic "Quality Management in flexible automized assembly systems". 1992 - 2002 Robert Bosch GmbH, Stuttgart, in various functions and plants, from 1998 - 2002 as Plant Director Brakes, Barcelona/Spain. Since 2002 BMW Group: 2002 - 2003 Head of Strategy Division BMW Group Production, 2003 - 2006 Head of Production Division Chassis and Motor Components, 2006 - 2009 General Manager BMW Motors GmbH, Steyr, Austria. Since 2009 Senior Vice President, BMW Group Plant Regensburg, Germany.

Leon Tossaint, Chief Executive Officer
EFQM

Léon Tossaint started his professional career at Philips in 1971 and worked as Vice President Quality Management & Business Excellence, responsible for the global implementation of Business Excellence between 1995 and 2006. He has supported EFQM from the start in 1989 onwards and was involved in the development of the EFQM Excellence Model and the first Award Assessor training. He has acted as lead assessor in many EFQM Award and Recognition assessments over the last 25 years. In 2015, Léon has been appointed at EFQM first as Change Officer and since November as the CEO.

10.45-11.30 - DRIVING EXCELLENCE BEYOND THE LIMITS

25 years of the EFQM Excellence Model, 25 EFQM Award cycles, EFQM horizon 2020,... What does this mean to EFQM & let's look at the next 25 years beyond the limits

11.30-12.00 - DRIVING BEYOND THE LIMITS

Mika Hakkinen, former Finnish professional racing driver

Mika Hakkinen
Former Finnish professional racing driver, Double F1 World Champion

Double Formula One World Champion Mika Hakkinen scored back-to-back titles in 1998 and 1999 as lead driver for the all-conquering McLaren-Mercedes Benz team, achieving unprecedented success in a career almost ended by a serious accident crash at the Australian Grand Prix in 1995. With 20 Formula One race victories and 51 top-three podium finishes to his credit, he ranks among the most successful drivers of all time.

From his very first Formula One drive in an uncompetitive Lotus in Phoenix in March 1991, it was clear that Hakkinen possessed the talent to reach the top. The blond Finn with a quiet, high focussed personality, was a graduate of karting and the Opel Lotus Euroseries, and won the British Formula 3 Championship in 1990.

At the end of 1992, Hakkinen was signed as test driver for the 1993 season by McLaren, whose front line drivers were Ayrton Senna and Michael Andretti. When Andretti returned to the United States in September, Hakkinen took his seat and celebrated his F1 debut by out-qualifying the great Senna in Portugal.

Hakkinen’s performance was an indication of his real potential. He spent 1994 and 1995 developing his skills, taking over as team leader when Senna left for Williams, and the arrival of Mercedes-Benz power gave him a car in which he could show his capabilities.

He won his first Grand Prix at Jerez in 1997 and from that historic moment he never looked back, collecting his first World Championship in style in 1998, winning eight of the 16 races. Although 1999 was a far tougher year, he came back strongly when it mattered, scoring a further five Grand Prix victories en route to retaining his crown at the final race of the season.

By then he was well established as the only man capable of challenging Michael Schumacher, and the German star publicly recognised this fact. Hakkinen’s confidence in racing Schumacher wheel-to-wheel was most famously illustrated by a 300kph overtaking manoeuvre at the exit of the daunting Eau Rouge corner during the Belgian Grand Prix in 2000. Today it remains a defining moment in the story of the Hakkinen-Schumacher duel.

In 2000, however, Ferrrari produced a very strong car and although Hakkinen won a further four Grands Prix, the World Championship went to Schumacher, the first of his five successive titles for Ferrari.

Further victories in the British and United States Grands Prix in 2001 demonstrated that Hakkinen’s performances remained at their peak, but another accident in that same year made him opt to take a sabbatical in 2002, and he subsequently decided not to return to Formula One. He thus retired from the pinnacle of the sport at the relatively early age of 33. He would later return to racing, in 2005 ,when he competed for Mercedes-Benz in the DTM, German Touring Car Championship, and he remained for three seasons before finally hanging up his racing helmet at the end of 2007.

Today he remains closely involved in Formula One through a number of brand ambassadorships and business interests within the sport, and is regarded as one of the most accomplished drivers of the modern era.

12.00-13.30 - Lunch & networking

13.30-14.15 - DRIVING BEYOND THE LIMITS - PANEL DEBATE

Join the race and the debate featuring Mika Hakkinen together with four Executives from role-model organisations.

14.15-15.00 - FUTURE TRENDS BEYOND THE LIMITS

Keynote presentation

Lars Thomsen
Founder of think tank, Future Matters

Lars Thomsen is an influential futurist and trend researcher in Europe. He is the founder and CEO of Zurich-based think tank, Future Matters. Thomsen consults for many of Europe’s leading businesses, corporations and institutions regarding trends, changes and the evolution of future markets.

He is renowned for his research on the future of work, developments in the areas of energy and resources, electric mobility, corporate culture, marketing and media, as well as artificial intelligence.

Thomsen works among some of the most innovative and influential minds in politics, business and the media. He is frequently in demand as a keynote speaker at conventions and conferences internationally, and is a highly entertaining and lively speaker.

15.00-15.30 - Break

15.30-16.30 - HOW TO MANAGE THE UNEXPECTED

The Black Swan theory explained through music.

19.00-24.00 - EFQM AWARD CELEBRATION DINNER

The EFQM Excellence Award Celebration Dinner will take place at the Alcatraz, Milan. Shuttles will be provided from the Hotels to the dinner venue.


Celebration Dinner Programme EFQM Award 2016 Nominees

FRIDAY 30 SEPTEMBER

9.00-10.30 - DRIVING BEYOND THE LIMIT FOR AN AWARD WINNING ORGANISATION

An informal networking discussion with the EFQM Excellence Award Nominees.

10.30-11.00 - Break

11.00-12.30 - INTERNET OF THINGS, INTERNET OF EXCELLENCE DRIVERS

More and more, we are and will be leaving in a world where just about anything can be connected and communicate in an intelligent fashion. With the Internet of Things, the physical world is becoming one big information system. What does this mean to us individually and as an organisation? What does this mean for the Excellence Drivers?

12.30-14.00 - Lunch & networking

14.00-15.30 - HAPPINESS AS DRIVER FOR EXCELLENCE

Keynote presentation and insights from role model organisations.

Malene Rydhal
Author and Speaker, Goodwill Ambassador and Expert on Happiness

Malene Rydahl has 18 years of rich and extensive experience in the corporate world, most recently as Director of Corporate Communication for Hyatt Hotels & Resorts in EAME, in 2012 she qualified as one of the “24 women of the year” according to the French magazine L’Express.

Prior to her time with Hyatt Hotels & Resorts, Malene worked six years for Bang & Olufsen during the period of the turnaround of the company, she also held a position with WPP in France heading the key account “Le Bon Marché” (LVMH) of the agency.

She is now a full time writer and speaker and wants to share the secret of what the Danes can teach us about happiness and how we can all live better, more purposeful lives. She also explores why Danish employees are some of the happiest in the world and how that directly impacts results financially in a positive way. She works with major French and international companies and she has recently been selected by the Secretary General to speak at OECD on happiness and how to live better lives. She has spoken at ENA (the French prestigious school which teaches future civil servants) and she was invited as a speaker at TEDx INSEAD in Singapore in 2015.

She is the author of the book “ Heureux comme un danois” (As happy as a Dane) published by Grasset in France in April 2014. The book became a best-seller and was awarded the prize of the most optimistic book in 2014. It has been published in Japan, Korea, Taiwan, and will come out later in 2016 in Russia, Turkey and United States.

Alongside her career, Malene Rydahl has taken strong commitments. She was part of the advisory committee for the creation of Positive Economy Forum in 2012, an initiative lead by Jacques Attali under the sponsorship of the President of the French Republic. She is also an associate of the Danish start-up 42° Raw, a healthy fast food concept with 4 current restaurants in Copenhagen. Moreover, she supports Europe Tomorrow, a French social start-up which aims at mapping local social and environmental innovations across Europe.

In 2014, her childhood dream of becoming an ambassador came true as she was appointed Goodwill ambassador of Copenhagen.

15.30-16.15 - CLOSING ADDRESS

16.15-16.30 - Closing the EFQM Forum 2016

After two intense days of networking and learning, Dr Andreas Wendt and Leon Tossaint will wrap up the Forum, highlighting the most important learnings.

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Sponsors

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THANK YOU TO THE EFQM FORUM 2016 SPONSORS

Platinum Sponsor

Glasgow Housing Association (GHA)
GHA, part of Wheatley Group, is Scotland’s largest social landlord with 40,000 affordable homes in Glasgow. Its mission is Better homes, better lives, a better Glasgow. Since 2003, GHA has focused on modernising the city’s housing stock. Almost 70,000 homes are now warmer, drier and better in every way. The £1.3billion project has included overcladding, new roofs, new doors, windows, kitchens and bathrooms and rewiring. GHA has also built over 1800 new homes across the city, with plans under way to build 4000 by 2020. The dedicated staff at GHA are committed to working with partners to make neighbourhoods safer and better places to live - and to provide as many opportunities as possible for tenants to improve their lives. To find out more go to http://www.gha.org.uk.

Media Partner

BRAND YOUR ORGANISATION AS A SPONSOR

Associate your organisation with a high-end, executive conference; build awareness among more than 20,000 contacts and visitors to the EFQM Forum website and finally, meet and network with peers during breaks and lunches, all taking place in the foyer area where your sponsor table will be located.

Sponsoring the EFQM Forum allows you to interact and network with target audiences and build visibility for your organisation. All sponsorships come with benefits, including acknowledgement on the Forum website, in the event’s programme, and in a variety of verbal announcements, plus acknowledgement on slides prior to plenary sessions.

Click here to download the EFQM Forum 2016 - Sponsorship brochure

Click here to read the EFQM Forum 2016 - Sponsorship brochure online

SPONSORSHIP PACKAGES

Platinum - 30,000€

  • Five tickets to the Forum
  • Ten tickets to the Celebration Dinner
  • Additional tickets to the Forum and Celebration Dinner at 950€
  • Opportunity to send 2 employees to the EFQM Assessor Training
  • Full-page advertorial in the Forum programme
  • Full-page advertorial in the Excellence in Action magazine in September
  • 2 Posters frames at the conference venue (70 x 100cm)
  • A 3-min video interview to promote the organisation's journey to excellence (include on the Forum website, main EFQM websites, social media, ...)
  • Recognition as a sponsor on the EFQM Forum website and mobile platform, with a link to the organisation's website
  • Logo of the organisation on all Forum promotional material, EFQM social media, email marketing and during the event (banner, slides, ...)
  • Logo of the organisation on a photo-call to be used during the Forum and the Dinner for the official photos
  • Acknowledgement by the CEO of EFQM at the start and closing of the Forum
  • An insert in the attendees' Forum bag
  • A draped resource table available for your organisation's exclusive use to share informational material

Gold - 18,000€

  • Three tickets to the Forum
  • Eight tickets to the Celebration Dinner
  • Additional tickets to the Forum and Celebration Dinner at 950€
  • Opportunity to send 1 employees to the Journey to Excellence Training
  • Half-page advertorial in the Forum programme
  • Half-page advertorial in the Excellence in Action magazine in September
  • 1 Poster frame at the conference venue (70 x 100 cm)
  • A 1-min video interview to promote the organisation's journey to excellence (include on the Forum website, main EFQM websites, social media, ...)
  • Recognition as a sponsor on the EFQM Forum website and mobile platform, with a link to the organisation's website
  • Logo of the organisation on all Forum promotional material, EFQM social media, email marketing and during the event (banner, slides, ...)
  • Logo of the organisation on a photo-call to be used during the Forum and the Dinner for the official photos
  • Acknowledgement by the CEO of EFQM at the start and closing of the Forum
  • A draped resource table available for your organisation's exclusive use to share informational material

Silver - 12,000€

  • Two tickets to the Forum
  • Six tickets to the Celebration Dinner
  • Additional tickets to the Forum and Celebration Dinner at 950€
  • One ticket to an EFQM Good Practice Visit
  • 1 Poster frame at the conference venue (70 x 100 cm)
  • Recognition as a sponsor on the EFQM Forum website and mobile platform, with a link to the organisation's website
  • Logo of the organisation on all Forum promotional material, EFQM social media, email marketing and during the event (banner, slides, ...)
  • Logo of the organisation on a photo-call to be used during the Forum and the Dinner for the official photos
  • Acknowledgement by the CEO of EFQM at the start and closing of the Forum
  • A draped resource table available for your organisation's exclusive use to share informational material

Forum Friends - 4,000€

  • One tickets to the Forum
  • One ticket to the Celebration Dinner
  • Additional tickets to the Forum and Celebration Dinner at 950€
  • Recognition as a sponsor on the EFQM Forum website and mobile platform, with a link to the organisation's website
  • Logo of the organisation on all Forum promotional material, EFQM social media, email marketing and during the event (banner, slides, ...)
  • Logo of the organisation on a photo-call to be used during the Forum and the Dinner for the official photos
  • Acknowledgement by the CEO of EFQM at the start and closing of the Forum
  • A draped resource table available for your organisation's exclusive use to share informational material

For more information or questions related to the EFQM Forum sponsorship, please contact:

Vinciane Beauduin - EFQM - vinciane.beauduin@efqm.org

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Venues

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Where abouts...

The EFQM Forum will take place in the Teatro dal Verme, located in the centre of Milan. A number of hotel rooms have been blocked in hotels close by at preferential rates for all delegates.

Teatro dal Verme

The Teatro Dal Verme is a theatre in Milan, Italy located on the Via San Giovanni sul Muro, on the site of the former private theatre the Politeama Ciniselli. It was designed by Giuseppe Pestagalli to a commission from Count Francesco Dal Verme, and was used primarily for plays and opera performances throughout the 19th and early 20th centuries. Today, the theatre is no longer used for opera, and is a venue for concerts, plays and dance performances, as well as exhibitions and conferences. It opened on September 14, 1872 with a production of Meyerbeer's Les Huguenots and soon established itself as one of Italy's most important opera houses. During its "golden years", the theatre saw the world premieres of Puccini's Le Villi (1884); Leoncavallo's Pagliacci (1892) and I Medici (1893); and Cowen's Signa (1893). It also saw the Italian premiere of Lehár's The Merry Widow (1907). By the 1930s, the theatre was mainly being used as a cinema. It was then severely damaged by American aerial bombardment during World War II, after which its magnificent central cupola, which had survived the bombing, was stripped of all its metal parts by the occupying German army. It was partially rebuilt in 1946, and for a period in the 1950s it was used for the performance of musicals. It then reverted to a cinema and a political conference hall. In 1991, the theatre's interior underwent a major restructuring and renovation project which was completed in 1998.

Forum hotels in Milan

How to get to Milan, city centre?

FROM MILAN AIRPORTS (Linate, Malpenza or Bergamo)

LINATE INTERNATIONAL AIRPORT is the second largest airport in Milan (after Malpensa) based about 7km east of the city centre. Because of its location, we advise you to use this airport, if you have the choice.

MALPENSA INTERNATIONAL is most important airport of Milan, and is situated about 45km (30 miles) north west of the city.

BERGAMO AIRPORT is situated approximately 45km from Milan (which is about a 45 minute drive away depending on the traffic). Low cost airlines are landing at Bergamo airport.

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Celebration Dinner

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EFQM Celebration Dinner and Award Ceremony

The Celebration Dinner and Award Ceremony will take place at the Aclatraz on Thursday 29th of September.

Preliminary Evening Programme

Table assignment: Your table number is on your dinner ticket. Please bring it with you. A table plan will be provided in due time.

EFQM Excellence Award 2016

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EFQM Award 2016

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The EFQM Excellence Award 2016

2016 marks the 25th EFQM Excellence Award cycle.

The first EFQM Excellence Award ceremony took place in Madrid in 1992, in the presence of the King of Spain. The EFQM Award was called at the time the "European Quality Award". The first Award Winner was Rank Xerox in the United Kingdom.

Since then, over 250 organisations, representing various size and sectors, private or public, measured their progress on their journey towards Excellence, aiming at the highest level by applying to the EFQM Excellence Award.

 

The results of this year's EFQM Award will be announced during the Celebration Dinner on Thursday 29 September, in Milan. Don't miss the opportunity to discover it in real-time!

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General Information

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A few words about MILAN

Milan, a metropolis in Italy's northern Lombardy region, is a global capital of fashion and design. Home to the national stock exchange, it’s a financial hub also known for its high-end dining and shopping. The Gothic Duomo di Milano cathedral and the Santa Maria delle Grazie convent, housing Leonardo da Vinci’s fresco “The Last Supper,” testify to centuries of art and culture.

Milan is the second-most populous city in Italy. The city proper has a population of about 1.3 million, while its urban area (the 5th-largest in the EU) comprises an estimated 5 million people.

The Milan metropolitan region is part of the so-called Blue Banana, the area of Europe with the highest population and industrial density. In terms of GDP, Milan has the third largest economy among EU cities (after London and Paris) and the largest among European non-capital cities.

Milan is the main industrial, commercial, and financial centre of Italy and a leading global city. Its business district hosts the Borsa Italiana (Italy's main stock exchange) and the headquarters of the largest national banks and companies.

The city is a major world fashion and design capital. Milan's museums, theatres and landmarks (including the Milan Cathedral, the fifth-largest cathedral in the world, and Santa Maria delle Grazie, decorated with Leonardo da Vinci paintings such as The Last Supper, a UNESCO World Heritage Site) attract over 8 million visitors annually. The city is also well known for several international events and fairs, including Milan Fashion Week and the Milan Furniture Fair, the largest of its kind in the world, and is the host for the second time of a Universal Exposition, the Expo 2015. Milan is home to two of the world's major football teams, A.C. Milan and Inter Milan.

For more information : http://www.turismo.milano.it

CURRENCY
The official currency in Italy is the Euro (€).

ENTRY REQUIREMENTS
All EU Countries including Switzerland, Croatia, Israel, Japan, Australia, New Zealand, most of the countries of North and South America only require a valid ID or passport to enter Italy. However, if you are not sure, please contact your local Italian Consulate.

CONTACT INFORMATION
For information regarding the technical programme and sponsorship please contact:
EFQM - Vinciance Beauduin - Vinciane.Beauduin@efqm.org

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The hotels

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Please note that the rates below exclude the city tax of 5€/pp (this will have to be paid directly at the hotel).

PALAZZO STELLINE ***

In the city of Milan, the ancient 15th century structure of the Palazzo delle Stelline hosts the 3-star hotel and the Conference Center offering to its clientele an elegant environment provided with every convenience. The high professionalism of our staff guarantees excellent service and a competent support to any activity of meetings, conferences and working meetings. Among the splendid arches of the cloister and a beautiful magnolia, the Hotel Palazzo delle Stelline is an oasis of peace and tranquillity that must not be missed, right in the heart of Milan.

ROOM RATE PER NIGHT (breakfast included)

DISTANCE TO THE FORUM VENUE

Click here to book your accommodation in this hotel (on the registration form).

HOTEL CAPITOL ****

The Hotel Capitol offers to guests lush spaces, typical of an elegant residence with a relaxing atmosphere, to fully grasp the hidden charm of Milan. The Hotel Capitol overlooks one of the main shopping streets in Milan, in one of the most beautiful and elegant areas of the historic center of Milan, where there are many restaurants and trendy bars, very much alive at night when it is still pleasant to stroll and spend time with the pleasures of "Milan by night".

ROOM RATE PER NIGHT (breakfast included)

DISTANCE TO THE FORUM VENUE

Click here to book your accommodation in this hotel (on the registration form).

NH MACHIAVELLI****

The NH Milano Machiavelli hotel is a modern, elegant building that sits right in the heart of Milan. Here you’re a 20-minute walk from the Duomo, and just 2 blocks from Corso Buenos Aires, Milan’s most important shopping street. Meanwhile, there’s a swimming pool across the road, and the Giardini di Porta Venezia park is a 5-minute walk away. The hotel has 103 rooms spread over 3 floors. Rooms are large and bright, and elegantly decorated with neutral color schemes and hardwood floors. The hotel bar-restaurant offers international cuisine and an extensive wine list. And in summer you can eat by candlelight in the Green Lounge, a veranda that overlooks a garden.

ROOM RATE PER NIGHT (breakfast included)

DISTANCE TO THE FORUM VENUE

Click here to book your accommodation directly with the NH Machiavelli.

NH MILANO TOURING****

When it comes to location, the NH Milano Touring hotel ticks all the boxes. As well as being right next to the Indro Montanelli public park, it’s also only a 10-minute walk from Milan’s main train station and shopping area, and just 15 minutes from the historic city center. Plus there are two metro stations outside the hotel and the financial district is within easy reach, too. The 282 rooms give you a choice of either classic or contemporary design. All of them are spacious and comfortable, with free Wi-Fi connection. Some of the 9th-floor rooms overlook the cathedral, the Piazza della Repubblica and the financial district skyline.

ROOM RATE PER NIGHT (breakfast included)

DISTANCE TO THE FORUM VENUE

Click here to book your accommodation directly with the NH Milano Touring.

Please note that the rates below exclude the city tax of 5€/pp (this will have to be paid directly at the hotel).

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Register me

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REGISTER ME...

DON'T MISS OUT THE OPPORTUNITY TO PARTICIPATE IN THIS YEAR'S FORUM! WE ARE LOOKING FORWARD TO SEEING YOU IN MILAN!

Please note that the above fees are excluding Italian VAT. The VAT is automatically added to the fee on the registration form, hence the difference on the form.

REGISTER TO THE EFQM FORUM

HOW TO CHECK-IN AT THE EFQM FORUM (ON-SITE)

The registration counters will be located in the entrance of the Teatro dal Verme.

Registration opening hours

Named badges will be handed over to you at the registration counter together with the congress bag. All participants are requested to wear the Forum badges on all Forum occasions.

PAYMENT INSTRUCTIONS
All payments must be made in EUR either by bank transfer or credit card. No other type of payment will be accepted.

PAYMENT BY BANK TRANSFER
Please note that all transfer charges must be paid by the participant. Please indicate your name, your registration number and the purpose of your payment in the message field on the bank transfer, so that the money can be assigned.

Bank Transfer Payments for Registrations will only be accepted if initiated before 7th October 2015. After this deadline only credit card payments will be accepted. Please transfer the full amount (including bank service charge).

Bank Transfer to the account of AIM ITALY SRL, INTESA SANPAOLO Milano, Viale Coni Zugna, 62 Milano - Nr C/C : 100000005623 - BIC : BCITITMM - IBAN : IT57D0306909457100000005623

PAYMENT BY CREDIT CARD
The following credit cards are accepted: Visa | Euro-/MasterCard | American Express | Diners

TERMS & CONDITIONS

EFQM Forum Cancellation and Alteration Policies
All cancellations or changes must be made in written form, via letter, fax or e-mail to efqmforum2016@aimgroup.eu. Only written cancellations and changes will be accepted. Please note that all refunds will only be issued after the congress. Changes or substitutes (replacements) are welcomed at the administration cost of € 25.00.

Conditions for registration

Please send your full bank account details together with the cancellation. All refunds will be processed within one month after the EFQM Forum. The Organisers retain the right to change the programme should urgent circumstances dictate.

FORCE MAJEURE
For reasons beyond its control (such as war, strikes, lockouts, riots or any such civil disturbances, any acts of God, including but not limited to earthquakes, floods, droughts and typhoons) and any other cause of circumstance of whatsoever nature beyond its control that have an impact on the arrangements, timetables or planning of the EFQM Forum and its corresponding activities in Milan, Italy, the EFQM Forum has the right to immediately alter or cancel the activities or events or any of the arrangements, timetables, plans or other items relating directly or indirectly thereto. No party involved shall be entitled to any compensation for damages that result from such alteration or cancellation.

LIABILITY AND DATA PROTECTION
AIM Group International acts as an agent and can not be responsible for any loss, injury or damage to any person or property, whatever the cause may be. Liability of persons and enterprises providing means of transportation or other services, however, remains unaffected. Only written arrangements are binding. Sole venue is Brussels. We kindly ask you to authorize AIM by your signature to use all registration data given by this form for a computerized handling on the Forum. Please note that you are responsible for your own visa arrangement, but we are happy to assist and provide an official invitation letter.

By completing the registration form you have read and accept the booking conditions and the cancellation / alteration policies of AIM Group International.

CONTACT FOR QUESTIONS
EFQM Forum 2016 - Email: efqmforum2016@aimgroup.eu

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Forum Survey

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EFQM Forum Survey

What does "Driving Excellence beyond the Limit" mean to you and your organisation? What is your burning question on this topic? What's the key challenge in your organisation at the moment?

Give us your input... Replying to this survey will only take a couple of minutes of your time.

The outcome from the survey will be shared, embedded and presented throughout the EFQM Forum. Join us in Milan to get to know more...

If you have trouble to view the survey through this site, click here to answer it online.

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