2016 marks two key milestones in EFQM’s history.

The 25th anniversary of the EFQM Excellence Model and the 25th EFQM Award cycle. This Forum is a great occasion to celebrate these jubilees!

Over 400 business leaders, from 40 countries.

Join us at this prestigious event – along with your peers from around the world – as we learn, network and build together.

Driving Excellence beyond the Limits.

The theme of this year’s event encompasses the issues that are important to all of us today. What does it mean to us, individuals or organisations, to drive beyond the limits? What are those limits? How can we go beyond these? Prominent business leaders and international experts of excellent organisations, as well as state-of-the-art keynote speakers will share their views, raise the debate and offer solutions to the challenges we face. The Forum will culminates in a gala celebration to recognise the annual winners of the EFQM Excellence Award.

The EFQM Forum at the end of the Fashion Week in Milan

Milan, the capital for fashion and design, is the ideal place for the EFQM Forum. It is the main industrial, commercial, and financial centre of Italy and a leading global city. The city is also well known for several international events and fairs, including Milan Fashion Week and the Milan Furniture Fair, the largest of its kind in the world, and is the host for the second time of a Universal Exposition, the Expo 2015.

We look forward to welcoming each one of you in Milan, in September.

2015 Participants

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Look who is attending...

The list of attendees is uploaded on an ongoing basis until the Forum.

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Programme

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The EFQM Forum will once again offer a mix of cutting edge input from keynote speakers, practical experiences from business leaders and international experts of excellent organisations, and opportunities to network.

JOIN US ON THIS 2-DAY JOURNEY TO EXPLORE, REFLECT AND PONDER HOW WE, AS INDIVIDUALS AND AS ORGANISATIONS, ARE DRIVING EXCELLENCE BEYOND THE LIMITS...

THURSDAY 29 SEPTEMBER

8.30-10.30 - Doors open, registrations and welcome coffee

10.30-10.45 - Welcome/Introduction

The EFQM Forum 2015 will be opened by Dr Andreas Wendt, Chairman of the Board, and Leon Tossaint, Chief Executive officer, EFQM.

Dr Andreas Wendt, Senior Vice President, BMW Group Plant Regensburg
Chairman of the Board, EFQM

Born 1958 in Munich, Germany. 1978 Baccalaureate, Studies in Photography and Studies in Mechanical Engineering at Technical University Munich, Degree in Mechanical Engineering (Diplom-Ingenieur), 1992 Doctorate (Dr. Ing.) on the topic "Quality Management in flexible automized assembly systems". 1992 - 2002 Robert Bosch GmbH, Stuttgart, in various functions and plants, from 1998 - 2002 as Plant Director Brakes, Barcelona/Spain. Since 2002 BMW Group: 2002 - 2003 Head of Strategy Division BMW Group Production, 2003 - 2006 Head of Production Division Chassis and Motor Components, 2006 - 2009 General Manager BMW Motors GmbH, Steyr, Austria. Since 2009 Senior Vice President, BMW Group Plant Regensburg, Germany.

Leon Tossaint, Chief Executive Officer
EFQM

Léon Tossaint started his professional career at Philips in 1971 and worked as Vice President Quality Management & Business Excellence, responsible for the global implementation of Business Excellence between 1995 and 2006. He has supported EFQM from the start in 1989 onwards and was involved in the development of the EFQM Excellence Model and the first Award Assessor training. He has acted as lead assessor in many EFQM Award and Recognition assessments over the last 25 years. In 2015, Léon has been appointed at EFQM first as Change Officer and since November as the CEO.

10.45-11.15 - DRIVING EXCELLENCE BEYOND THE LIMITS

25 years of the EFQM Excellence Model, 25 EFQM Award cycles, EFQM horizon 2020,... What does this mean to EFQM & let's look at the next 25 years beyond the limits

11.15-12.00 - DRIVING A F1 BEYOND THE LIMITS

Mika Hakkinen, former Finnish professional racing driver

Mika Hakkinen
former Finnish professional racing driver

Mika Pauli Häkkinen, "the Flying Finn", is a retired Finnish professional racing driver. He was the 1998 and 1999 Formula One World Champion, driving for McLaren and has been ranked among the greatest Formula One drivers in various motorsport polls. Häkkinen currently works in driver management and is a brand ambassador for various companies.

12.00-13.30 - Lunch

13.30-15.00 - A FORMULA ONE RACE - A DIFFERENT PANEL CONCEPT

Join the race and discover how the experience from Mika Hakkinen during qualifications, warm-ups, start, accelerating in straight lines, braking before curves, overtakes, ... applies to organisations

15.00-15.30 - Break

15.30-16.30 - HOW TO MANAGE THE UNEXPECTED

The Black Swan theory explained through music.

19.00-24.00 - EFQM AWARD CELEBRATION DINNER

The EFQM Excellence Award Celebration Dinner will take place at the Alcatraz, Milan. Shuttles will be provided from the Hotels to the dinner venue.


Celebration Dinner Programme EFQM Award 2016 Nominees

FRIDAY 30 SEPTEMBER

9.00-10.30 - DRIVING AN AWARD WINNING ORGANISATION BEYOND THE LIMIT

An informal networking discussion with the EFQM Excellence Award Nominees.

10.30-11.00 - Break

11.00-12.30 - INTERNET OF THINGS, INTERNET OF EXCELLENCE DRIVERS

More and more, we are and will be leaving in a world where just about anything can be connected and communicate in an intelligent fashion. With the Internet of Things, the physical world is becoming one big information system. What does this mean to us individually and as an organisation? What does this mean for the Excellence Drivers?

12.30-14.00 - Lunch

14.00-15.30 - HAPPINESS AS BUSINESS MODEL

Keynote : Malene Rydahl
Director of Corporate Communications for Hyatt Hotels & Resorts
Author of the book "Happy as a Dane"

After 18 years of rich and extensive experience in the corporate world, most recently as Director of Corporate Communication for Hyatt Hotels & Resorts in EAME, Malene Rydahl qualified as one of the “24 women of 2012” according to the French magazine L’Express. Prior to her time with Hyatt Hotels & Resorts, Malene worked six years for Bang & Olufsen during the period of the turnaround of the company, she also held a position with WPP in France heading the key account of the agency Le Bon Marché (LVMH). Malene wants to share the secret of what the Danes can teach us about happiness and how we can all live better, more purposeful lives. She also explores why Danish employees are some of the happiest in the world and how that directly impacts results financially in a positive way. She is the author of the book Heureux comme un danois (Happy as a Dane) published by Grasset in France in April 2014. The book became a best-seller and was awarded the prize of the most optimistic book in 2014. It has been published in Korea, Taiwan and Japan and is scheduled to come out in 2016 in Turkey and Russia. Alongside her career, she is part of the advisory committee of the Positive Economy Forum led by French economist, writer and civil servant Jacques Attali and under the sponsorship of the French President. She is also an associate of the Danish start-up 42° Raw, a healthy fast food concept with 4 current restaurants in Copenhagen. Moreover, she supports Europe Tomorrow, a French social start-up which aims at mapping local social and environmental innovations across Europe.

Insight from Good Practice cases

Hear from various organisations on how they have integrated happiness in their business model.

15.30-16.15 - CLOSING ADDRESS

16.15-16.30 - Closing the EFQM Forum 2016

After two intense days of networking and learning, Dr Andreas Wendt and Leon Tossaint will wrap up the Forum, highlighting the most important learnings.

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Sponsors

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BRAND YOUR ORGANISATION AS A SPONSOR

SPONSORSHIP PLAYS A MAJOR ROLE IN THE SUCCESS OF OUR EVENT

Associate your organisation with a high-end, executive conference; build awareness among more than 20,000 contacts and visitors to the EFQM Forum website and finally, meet and network with peers during breaks and lunches, all taking place in the foyer area where your sponsor table will be located.

Sponsoring the EFQM Forum allows you to interact and network with target audiences and build visibility for your organisation. All sponsorships come with benefits, including acknowledgement on the Forum website, in the event’s programme, and in a variety of verbal announcements, plus acknowledgement on slides prior to plenary sessions.

SPONSORSHIP PACKAGES

Platinum - 30,000€

  • Five tickets to the Forum
  • Ten tickets to the Celebration Dinner
  • Additional tickets to the Forum and Celebration Dinner at 950€
  • Opportunity to send 2 employees to the EFQM Assessor Training
  • Full-page advertorial in the Forum programme
  • Full-page advertorial in the Excellence in Action magazine in September
  • 2 Posters frames at the conference venue (70 x 100cm)
  • A 3-min video interview to promote the organisation's journey to excellence (include on the Forum website, main EFQM websites, social media, ...)
  • Recognition as a sponsor on the EFQM Forum website and mobile platform, with a link to the organisation's website
  • Logo of the organisation on all Forum promotional material, EFQM social media, email marketing and during the event (banner, slides, ...)
  • Logo of the organisation on a photo-call to be used during the Forum and the Dinner for the official photos
  • Acknowledgement by the CEO of EFQM at the start and closing of the Forum
  • An insert in the attendees' Forum bag
  • A draped resource table available for your organisation's exclusive use to share informational material

Gold - 18,000€

  • Three tickets to the Forum
  • Eight tickets to the Celebration Dinner
  • Additional tickets to the Forum and Celebration Dinner at 950€
  • Opportunity to send 1 employees to the Journey to Excellence Training
  • Half-page advertorial in the Forum programme
  • Half-page advertorial in the Excellence in Action magazine in September
  • 1 Poster frame at the conference venue (70 x 100 cm)
  • A 1-min video interview to promote the organisation's journey to excellence (include on the Forum website, main EFQM websites, social media, ...)
  • Recognition as a sponsor on the EFQM Forum website and mobile platform, with a link to the organisation's website
  • Logo of the organisation on all Forum promotional material, EFQM social media, email marketing and during the event (banner, slides, ...)
  • Logo of the organisation on a photo-call to be used during the Forum and the Dinner for the official photos
  • Acknowledgement by the CEO of EFQM at the start and closing of the Forum
  • A draped resource table available for your organisation's exclusive use to share informational material

Silver - 12,000€

  • Two tickets to the Forum
  • Six tickets to the Celebration Dinner
  • Additional tickets to the Forum and Celebration Dinner at 950€
  • One ticket to an EFQM Good Practice Visit
  • 1 Poster frame at the conference venue (70 x 100 cm)
  • Recognition as a sponsor on the EFQM Forum website and mobile platform, with a link to the organisation's website
  • Logo of the organisation on all Forum promotional material, EFQM social media, email marketing and during the event (banner, slides, ...)
  • Logo of the organisation on a photo-call to be used during the Forum and the Dinner for the official photos
  • Acknowledgement by the CEO of EFQM at the start and closing of the Forum
  • A draped resource table available for your organisation's exclusive use to share informational material

Forum Friends - 4,000€

  • One tickets to the Forum
  • One ticket to the Celebration Dinner
  • Additional tickets to the Forum and Celebration Dinner at 950€
  • Recognition as a sponsor on the EFQM Forum website and mobile platform, with a link to the organisation's website
  • Logo of the organisation on all Forum promotional material, EFQM social media, email marketing and during the event (banner, slides, ...)
  • Logo of the organisation on a photo-call to be used during the Forum and the Dinner for the official photos
  • Acknowledgement by the CEO of EFQM at the start and closing of the Forum
  • A draped resource table available for your organisation's exclusive use to share informational material
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Venues

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The EFQM Forum

The EFQM Forum will take place in the Teatro dal Verme, located in the centre of Milan. A number of hotel rooms have been blocked in hotels close by at preferential rates for all delegates.

Teatro dal Verme

The Teatro Dal Verme is a theatre in Milan, Italy located on the Via San Giovanni sul Muro, on the site of the former private theatre the Politeama Ciniselli. It was designed by Giuseppe Pestagalli to a commission from Count Francesco Dal Verme, and was used primarily for plays and opera performances throughout the 19th and early 20th centuries. Today, the theatre is no longer used for opera, and is a venue for concerts, plays and dance performances, as well as exhibitions and conferences. It opened on September 14, 1872 with a production of Meyerbeer's Les Huguenots and soon established itself as one of Italy's most important opera houses. During its "golden years", the theatre saw the world premieres of Puccini's Le Villi (1884); Leoncavallo's Pagliacci (1892) and I Medici (1893); and Cowen's Signa (1893). It also saw the Italian premiere of Lehár's The Merry Widow (1907). By the 1930s, the theatre was mainly being used as a cinema. It was then severely damaged by American aerial bombardment during World War II, after which its magnificent central cupola, which had survived the bombing, was stripped of all its metal parts by the occupying German army. It was partially rebuilt in 1946, and for a period in the 1950s it was used for the performance of musicals. It then reverted to a cinema and a political conference hall. In 1991, the theatre's interior underwent a major restructuring and renovation project which was completed in 1998.

Forum hotels in Milan

How to get to Milan, city centre?

FROM MILAN AIRPORTS (Linate, Malpenza or Bergamo)

LINATE INTERNATIONAL AIRPORT is the second largest airport in Milan (after Malpensa) based about 7km east of the city centre. Because of its location, we advise you to use this airport, if you have the choice.

MALPENSA INTERNATIONAL is most important airport of Milan, and is situated about 45km (30 miles) north west of the city.

BERGAMO AIRPORT is situated approximately 45km from Milan (which is about a 45 minute drive away depending on the traffic). Low cost airlines are landing at Bergamo airport.

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Celebration Dinner

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EFQM Celebration Dinner and Award Ceremony

The Celebration Dinner and Award Ceremony will take place at the Aclatraz on Thursday 29th of September.

Preliminary Evening Programme

Table assignment: Your table number is on your dinner ticket. Please bring it with you. A table plan will be provided in due time.

 

EFQM Excellence Award 2016

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EFQM Award 2016

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The EFQM Excellence Award 2016

2016 marks the 25th EFQM Excellence Award cycle.

The first EFQM Excellence Award ceremony took place in Madrid in 1992, in the presence of the King of Spain. The EFQM Award was called at the time the "European Quality Award". The first Award Winner was Rank Xerox in the United Kingdom.

Since then, over 250 organisations, representing various size and sectors, private or public, measured their progress on their journey towards Excellence, aiming at the highest level by applying to the EFQM Excellence Award.

 

The results of this year's EFQM Award will be announced during the Celebration Dinner on Thursday 29 September, in Milan. Don't miss the opportunity to discover it in real-time!

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General Information

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A few words about MILAN

Milan, a metropolis in Italy's northern Lombardy region, is a global capital of fashion and design. Home to the national stock exchange, it’s a financial hub also known for its high-end dining and shopping. The Gothic Duomo di Milano cathedral and the Santa Maria delle Grazie convent, housing Leonardo da Vinci’s fresco “The Last Supper,” testify to centuries of art and culture.

Milan is the second-most populous city in Italy. The city proper has a population of about 1.3 million, while its urban area (the 5th-largest in the EU) comprises an estimated 5 million people.

The Milan metropolitan region is part of the so-called Blue Banana, the area of Europe with the highest population and industrial density. In terms of GDP, Milan has the third largest economy among EU cities (after London and Paris) and the largest among European non-capital cities.

Milan is the main industrial, commercial, and financial centre of Italy and a leading global city. Its business district hosts the Borsa Italiana (Italy's main stock exchange) and the headquarters of the largest national banks and companies.

The city is a major world fashion and design capital. Milan's museums, theatres and landmarks (including the Milan Cathedral, the fifth-largest cathedral in the world, and Santa Maria delle Grazie, decorated with Leonardo da Vinci paintings such as The Last Supper, a UNESCO World Heritage Site) attract over 8 million visitors annually. The city is also well known for several international events and fairs, including Milan Fashion Week and the Milan Furniture Fair, the largest of its kind in the world, and is the host for the second time of a Universal Exposition, the Expo 2015. Milan is home to two of the world's major football teams, A.C. Milan and Inter Milan.

For more information : http://www.turismo.milano.it

CURRENCY
The official currency in Italy is the Euro (€).

ENTRY REQUIREMENTS
All EU Countries including Switzerland, Croatia, Israel, Japan, Australia, New Zealand, most of the countries of North and South America only require a valid ID or passport to enter Italy. However, if you are not sure, please contact your local Italian Consulate.

CONTACT INFORMATION
For information regarding the technical programme and sponsorship please contact:
EFQM - Vinciance Beauduin - Vinciane.Beauduin@efqm.org

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The hotels

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PALAZZO STELLINE ***

In the city of Milan, the ancient 15th century structure of the Palazzo delle Stelline hosts the 3-star hotel and the Conference Center offering to its clientele an elegant environment provided with every convenience. The high professionalism of our staff guarantees excellent service and a competent support to any activity of meetings, conferences and working meetings. Among the splendid arches of the cloister and a beautiful magnolia, the Hotel Palazzo delle Stelline is an oasis of peace and tranquillity that must not be missed, right in the heart of Milan.

ROOM RATE PER NIGHT (breakfast included)

DISTANCE TO THE FORUM VENUE

Click here to book your accommodation in this hotel (on the registration form).

HOTEL CAPITOL ****

The Hotel Capitol offers to guests lush spaces, typical of an elegant residence with a relaxing atmosphere, to fully grasp the hidden charm of Milan. The Hotel Capitol overlooks one of the main shopping streets in Milan, in one of the most beautiful and elegant areas of the historic center of Milan, where there are many restaurants and trendy bars, very much alive at night when it is still pleasant to stroll and spend time with the pleasures of "Milan by night".

ROOM RATE PER NIGHT (breakfast included)

DISTANCE TO THE FORUM VENUE

Click here to book your accommodation in this hotel (on the registration form).

NH MACHIAVELLI****

The NH Milano Machiavelli hotel is a modern, elegant building that sits right in the heart of Milan. Here you’re a 20-minute walk from the Duomo, and just 2 blocks from Corso Buenos Aires, Milan’s most important shopping street. Meanwhile, there’s a swimming pool across the road, and the Giardini di Porta Venezia park is a 5-minute walk away. The hotel has 103 rooms spread over 3 floors. Rooms are large and bright, and elegantly decorated with neutral color schemes and hardwood floors. The hotel bar-restaurant offers international cuisine and an extensive wine list. And in summer you can eat by candlelight in the Green Lounge, a veranda that overlooks a garden.

ROOM RATE PER NIGHT (breakfast included)

DISTANCE TO THE FORUM VENUE

Click here to book your accommodation directly with the NH Machiavelli.

NH MILANO TOURING****

When it comes to location, the NH Milano Touring hotel ticks all the boxes. As well as being right next to the Indro Montanelli public park, it’s also only a 10-minute walk from Milan’s main train station and shopping area, and just 15 minutes from the historic city center. Plus there are two metro stations outside the hotel and the financial district is within easy reach, too. The 282 rooms give you a choice of either classic or contemporary design. All of them are spacious and comfortable, with free Wi-Fi connection. Some of the 9th-floor rooms overlook the cathedral, the Piazza della Repubblica and the financial district skyline.

ROOM RATE PER NIGHT (breakfast included)

DISTANCE TO THE FORUM VENUE

Click here to book your accommodation directly with the NH Milano Touring.

Please note that the rates below exclude the city tax of 5€/pp (this will have to be paid directly at the hotel).

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Register me

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Register me...

DON'T MISS OUT THE OPPORTUNITY TO PARTICIPATE IN THIS YEAR'S FORUM! WE ARE LOOKING FORWARD TO SEEING YOU IN MILAN!

Fee category EFQM Member Non-Member
Early Bird Rate - Full event (till 30 June) 1,100€ 1,300€
Early Bird rate - Forum without Celebration Dinner (till 30 June) 950€ 1,150€
Standard rate - Full event 1,300€ 1,500€
Standard rate - Forum without Celebration Dinner 1,150€ 1,350€
Group discount (min. 5 participants/organisation) - Full event 950€ 1,150€
EFQM Excellence Award 2016 Assessors - incl. Dinner 300€ N/A
Celebration Dinner only 180€ 200€

HOW TO CHECK-IN AT THE EFQM FORUM (ON-SITE)

The registration counters will be located in the entrance of the Teatro dal Verme.

Registration opening hours

Named badges will be handed over to you at the registration counter together with the congress bag. All participants are requested to wear the Forum badges on all Forum occasions.

PAYMENT INSTRUCTIONS
All payments must be made in EUR either by bank transfer or credit card. No other type of payment will be accepted.

PAYMENT BY BANK TRANSFER
Please note that all transfer charges must be paid by the participant. Please indicate your name, your registration number and the purpose of your payment in the message field on the bank transfer, so that the money can be assigned.

Bank Transfer Payments for Registrations will only be accepted if initiated before 7th October 2015. After this deadline only credit card payments will be accepted. Please transfer the full amount (including bank service charge).

PAYMENT BY CREDIT CARD
The following credit cards are accepted: Visa | Euro-/MasterCard | American Express | Diners

TERMS & CONDITIONS

EFQM Forum Cancellation and Alteration Policies
All cancellations or changes must be made in written form, via letter, fax or e-mail to efqmforum2016@aimgroup.eu. Only written cancellations and changes will be accepted. Please note that all refunds will only be issued after the congress. Changes or substitutes (replacements) are welcomed at the administration cost of € 25.00.

Conditions for registration

Please send your full bank account details together with the cancellation. All refunds will be processed within one month after the EFQM Forum. The Organisers retain the right to change the programme should urgent circumstances dictate.

FORCE MAJEURE
For reasons beyond its control (such as war, strikes, lockouts, riots or any such civil disturbances, any acts of God, including but not limited to earthquakes, floods, droughts and typhoons) and any other cause of circumstance of whatsoever nature beyond its control that have an impact on the arrangements, timetables or planning of the EFQM Forum and its corresponding activities in Milan, Italy, the EFQM Forum has the right to immediately alter or cancel the activities or events or any of the arrangements, timetables, plans or other items relating directly or indirectly thereto. No party involved shall be entitled to any compensation for damages that result from such alteration or cancellation.

LIABILITY AND DATA PROTECTION
AIM Group International acts as an agent and can not be responsible for any loss, injury or damage to any person or property, whatever the cause may be. Liability of persons and enterprises providing means of transportation or other services, however, remains unaffected. Only written arrangements are binding. Sole venue is Brussels. We kindly ask you to authorize AIM by your signature to use all registration data given by this form for a computerized handling on the Forum. Please note that you are responsible for your own visa arrangement, but we are happy to assist and provide an official invitation letter.

By completing the registration form you have read and accept the booking conditions and the cancellation / alteration policies of AIM Group International.

CONTACT FOR QUESTIONS
Vinciane Beauduin - EFQM - Email: vinciane.beauduin@efqm.org

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